Stewart, M.C. and Young, C. (2018). Revisiting STREMII: An application of social media crisis communication during Hurricane Matthew. International Journal of Crisis and Risk Communication. https://stars.library.ucf.edu/
Stewart, M.C. and Arnold, C. L. (2017). Defining Social Listening: Recognizing an emerging dimension of listening. International Journal of Listening. https://www.tandfonline.com/
Lanzillo, J.D. and Stewart, M.C. (2017). Engaging fans on social media in US minor league soccer: A content analysis of consumer promotion on Facebook, Twitter, and Instagram. The Journal of Digital and Social Media Marketing. https://www.ingentaconnect.
Stewart, M.C., Atilano, M., and Arnold, C.L. (2017). Social listening to improve customer relations: A case study of an American academic library. International Journal of Customer Relationship Marketing and Management, 8(1). https://digitalcommons.unf.